These General Terms and Conditions (GTC) apply to all services provided by uWebDesign (Urfer Webdesign), hereinafter referred to as “uWebDesign”.
They apply in particular to web design, web development, consulting, hosting, maintenance, service packages and related services.
Individual agreements, in particular quotations, order confirmations or service agreements, take precedence over these GTC.
A contract is concluded in particular by accepting a quotation, by written or electronic order confirmation, or by otherwise clearly commissioning uWebDesign to perform services.
uWebDesign may amend these GTC. For one-time orders that have already been concluded, the conditions agreed upon at the time the contract was concluded generally continue to apply.
For ongoing contractual relationships, amendments may apply to future services or contractual periods. Customers will be informed of material changes in an appropriate manner.
The scope of services is determined by the respective quotation, order confirmation, service agreement or other agreement.
Services that have not been expressly agreed upon, or that arise from subsequent requests, changes or extensions, may be charged additionally based on the time required.
Changes and additional requests by the customer may affect costs and deadlines.
Unless another rate has been agreed, additional work may be charged at uWebDesign’s current hourly rate. The current hourly rate is CHF 140 per hour.
Project and completion dates are subject to the customer fulfilling their obligations to cooperate in a timely manner and providing all necessary information, content, access credentials, decisions and approvals.
Delays caused by a lack of cooperation by the customer, changes to the project scope, technical problems involving third-party providers or other circumstances for which uWebDesign is not responsible will result in corresponding extensions of agreed deadlines.
The customer shall provide the content, information, access credentials and decisions required to perform the services in a timely manner.
The customer is responsible for ensuring that the content provided by them may lawfully be used and, in particular, does not infringe any copyright, trademark, personality rights or other rights of third parties.
If a project cannot be continued due to missing content, feedback, decisions or other cooperation by the customer, uWebDesign is entitled to pause the project and invoice the services performed up to that point.
If such an interruption lasts longer than six months, there is no entitlement to continue the project under the originally agreed conditions. Resuming the project and any resulting additional work may be charged at the hourly rate applicable at that time.
The individually agreed prices stated in the quotation, order confirmation or other agreement apply.
Unless otherwise agreed, services will be invoiced after they have been provided.
uWebDesign is entitled to request reasonable advance or instalment payments, particularly for larger projects, new customers or where there is an increased risk of non-payment.
Different payment arrangements, such as payment in several instalments, may be agreed in the respective quotation or order confirmation.
Unless otherwise stated on the invoice or agreed individually, the payment period is 30 days from the invoice date.
In the event of late payment, uWebDesign is entitled to suspend further work until payment has been received. Necessary expenses relating to reminders and debt collection may be charged to the customer.
The customer is required to review the completed services within a reasonable period after completion.
Obvious defects should be reported to uWebDesign, where possible, within 14 days after delivery or publication.
Defects that can be demonstrated to result from work by uWebDesign that does not comply with the agreed requirements will be rectified within a reasonable period.
Problems arising after delivery as a result of changes made by the customer or third parties, software or system updates, third-party providers, improper use, security incidents or other circumstances outside uWebDesign’s area of responsibility are not considered original defects.
Maintenance, updates, security measures, monitoring, backups, restoration and comparable ongoing services are only provided to the extent that they have been expressly agreed or are included in the selected service package.
The specific scope of services is determined by the service description agreed at the time the contract was concluded.
Websites, and content management systems such as WordPress in particular, require ongoing maintenance and updates.
If no corresponding agreement exists with uWebDesign, uWebDesign is not obliged to continuously monitor, update, back up or check the website for security issues after delivery.
In this case, the customer is responsible for taking appropriate measures regarding maintenance, updates, security and data backups.
Even where a service package is in place, uWebDesign cannot guarantee that all systems, plugins or other software components used will always immediately run on the latest available version.
Updates can cause compatibility issues or errors and may therefore need to be tested, postponed or installed together at appropriate intervals. Depending on the service package and technical circumstances, regular updates may, for example, be performed in quarterly maintenance cycles.
Where critical security risks are known, uWebDesign may, at its discretion and within the agreed scope of services, take earlier action.
Within the agreed scope of services, uWebDesign takes reasonable technical and organisational measures to protect the systems it manages.
However, complete protection against cyberattacks, malware, security vulnerabilities, unauthorised access, data loss or downtime is technically impossible and cannot be guaranteed.
uWebDesign is not liable for a security incident solely because a website created or managed by uWebDesign has been compromised.
Where restoration of a compromised website is included in the agreed service package, uWebDesign will make reasonable efforts to restore the website within the available technical possibilities and using available backups. Complete restoration of all data or functionality cannot be guaranteed.
If a security incident results from circumstances outside uWebDesign’s area of responsibility, such as compromised login credentials, actions by the customer or third parties, third-party providers, systems not managed by uWebDesign or additional software, the resulting work may be charged separately.
Where backups are included in the agreed services, they will be created or configured in accordance with the applicable scope of service.
Backups are a security measure. However, complete and error-free restoration of all data at any time cannot be guaranteed.
Services and products provided by third parties may be used for the creation and operation of websites, including hosting providers, domain registrars, Webflow, WordPress, plugins, external interfaces, email services, analytics services, maps, fonts and other online services.
uWebDesign cannot guarantee the availability or functionality of such third-party services or assume responsibility for changes in pricing or scope, security vulnerabilities, data loss or discontinuation of their services.
The respective terms and conditions of the third-party provider also apply.
Costs for hosting, domains, software, licences or other third-party services may be charged separately.
Upon termination of an ongoing business relationship, the customer remains responsible for third-party costs that have already been incurred and cannot be cancelled or refunded. The respective third-party provider’s terms regarding contract periods and cancellation apply.
The scope and configuration of hosting and server services are agreed individually.
The customer is only entitled to specific administration or server access where this has been agreed and where the relevant hosting provider and technical infrastructure allow such access.
Webflow websites are generally operated in or assigned to the customer’s own workspace or account unless otherwise agreed.
Webflow fees and contractual terms are governed by Webflow’s applicable terms and conditions.
Domains are generally registered by the customer or transferred to the customer unless otherwise agreed.
The customer is responsible for the timely renewal and payment of their domains unless their management has expressly been assigned to uWebDesign.
As part of its services, uWebDesign may use its own agency, developer, collective or other software licences for customer projects.
Such licences remain part of uWebDesign’s own licensing relationship and are not automatically transferred to the customer.
Upon termination of the corresponding collaboration or service, uWebDesign is entitled to remove or deactivate such licences. If the website continues to require the relevant paid licence, the customer is responsible for obtaining their own licence.
Ongoing service packages may generally be cancelled at any time unless otherwise agreed individually.
Services provided up to the date of termination will be invoiced accordingly.
Costs that have already been incurred or are owed to third-party providers and can no longer be cancelled or refunded remain payable. The respective third-party provider’s contractual terms, contract periods and cancellation conditions apply.
Following full payment, the customer receives the right to use the website and the work products created specifically for them for the agreed purpose without geographical or time limitation and to have them modified by third parties, provided that no third-party rights prevent this.
General concepts, methods, know-how, technical solutions, reusable components, templates, code modules, processes and other elements that have not been developed exclusively for the respective customer may continue to be used by uWebDesign.
Third-party rights, in particular relating to software, plugins, fonts, images, stock material and other licensed content, are governed by the respective licence terms.
uWebDesign is entitled to present completed customer projects as references using the customer’s name, logo and images of the website, unless the customer objects.
uWebDesign may include an appropriate reference to its authorship or creation of the website, such as a discreet link in the website footer, unless otherwise agreed.
uWebDesign handles confidential customer information and data with appropriate care and uses such information only to the extent necessary to provide the agreed services.
Where uWebDesign has access to personal data belonging to the customer or processes such data on behalf of the customer as part of its services, the applicable data protection requirements will be observed.
Where required due to the nature and scope of the data processing, supplementary data processing agreements may be concluded.
The customer remains responsible for the lawful collection and processing of personal data and for the content of their privacy policy unless corresponding consulting or implementation services have expressly been agreed with uWebDesign.
uWebDesign performs its services with the level of care customary in the industry.
If defects occur that can be demonstrated to have been caused by uWebDesign and for which uWebDesign is responsible, uWebDesign generally has the right to rectify such defects within a reasonable period before further claims are made.
To the extent permitted by law, uWebDesign’s liability in cases of ordinary negligence is limited to the value of the specific service or order affected.
For recurring services, liability in cases of ordinary negligence is limited to the amount paid for the specific service concerned during the preceding twelve months.
To the extent permitted by law, uWebDesign is not liable for indirect or consequential losses, including in particular loss of profit, loss of revenue, business interruption, reputational damage or third-party claims.
Liability for data loss is excluded in particular where data backup was not expressly included in the agreed services or where the loss could not have been prevented despite reasonable agreed backup measures.
uWebDesign is not liable for damages or outages caused by third-party providers, their systems or services, actions by the customer or other third parties, or other circumstances outside uWebDesign’s control.
The exclusions and limitations of liability contained in these GTC apply only to the extent permitted by law. In particular, mandatory statutory liability for damage caused intentionally or through gross negligence remains unaffected.
uWebDesign is not liable for delays or failure to perform contractual obligations where these are caused by events outside uWebDesign’s reasonable control.
Such events may include natural disasters, power or internet outages, widespread technical disruptions, cyberattacks on external infrastructure, government measures, war, civil unrest or comparable extraordinary events.
All contractual relationships with uWebDesign are governed by Swiss law.
The exclusive place of jurisdiction is, to the extent permitted by law, Interlaken, Switzerland. Mandatory statutory places of jurisdiction remain unaffected.
If any provision of these GTC is wholly or partially invalid or unenforceable, the remaining provisions remain unaffected. Where possible, the invalid provision shall be replaced by a legally permissible provision that most closely reflects its intended economic purpose.
Last updated: August 2026